Legal
Refund Policy
Last updated: 1 January 2025
We want you to be satisfied with CADocs. This policy explains the circumstances under which we offer refunds and how to request one.
| Situation | Refund available? |
|---|---|
| First subscription — within 7 days, dissatisfied | Yes — full refund |
| First subscription — after 7 days | No |
| Subscription renewal | No |
| Downgrade mid-cycle | No — plan stays active till period end |
| Technical error resulting in double charge | Yes — full refund of duplicate |
| Account terminated for policy violation | No |
1. 7-day satisfaction guarantee
If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund within 7 calendar days of the initial payment. To request a refund, email support@cadocs.in from your registered email address with the subject "Refund Request" and include your Razorpay payment ID. We will process eligible refunds within 5–7 business days. Refunds are credited to the original payment method.
2. Renewal payments
Subscription renewal payments are non-refundable. To avoid being charged for a renewal, cancel your subscription at least 24 hours before the renewal date. Cancellation instructions are available in your billing dashboard.
3. Duplicate or erroneous charges
If you believe you have been charged in error — for example, a duplicate transaction — contact us at support@cadocs.in within 14 days with your Razorpay payment ID. We will investigate and, where an error is confirmed, issue a full refund of the incorrect charge.
4. Cancellation process
You may cancel your subscription at any time from the Billing section of your CADocs dashboard. After cancellation, your paid plan remains active until the end of the current billing period. You will not be charged again after cancellation. Your account reverts to the Free plan at the end of the period.
5. Free plan
The Free plan has no associated charge. There is nothing to refund for Free plan usage.
6. How to contact us
For all refund and billing queries, email support@cadocs.in. Include your registered email address, Razorpay payment ID, and a brief description of your issue. We respond within one business day.
Questions about your subscription or a payment? Contact us and we will respond within one business day.